Random Chat Safety on Thundr
Random video chats should feel spontaneous without leaving you feeling thunderstruck over the experience.
Thundr is committed to promoting a safer online environment for adults who use the platform to meet and talk with new people. We combine moderation systems, user reporting, and community standards to help identify harmful behavior. We give the beautiful community of Thundr greater control so you can focus on striking up a good conversation.
However, no website or app that connects strangers can guarantee that every interaction will be appropriate or risk-free. Protect your personal information, trust your judgement, and immediately leave any conversation that makes you feel uncomfortable or unsafe. If the conversation turns inappropriate or illegal, immediately report the person.
Is Thundr Safe?
Thundr chat gives people an immediate way to connect with strangers. Spontaneity can lead to electrifying conversations, new friendships, and exposure to different interests and perspectives.
It can also create risks. You must always be observant when random video calling strangers.
Random Chat Safety Depends on You
Unlike conversations with people you already know, random chat begins before trust has been established. You may know very little about the person on the other side of the screen, and they may not always be truthful about who they are or why they are using Thundr.
A safer random chat experience depends on three things:
- 1
The safeguards and moderation provided by the platform
- 2
The controls available during each conversation
- 3
The precautions taken by you
Thundr works to reduce harmful activity and provide clear ways to skip and report people. You should still treat every new person as a stranger until they have earned your trust. Don’t let bad behavior rain on your parade.
How Thundr Approaches Random Chat Safety
Safety is not exclusively one feature. It requires multiple systems working together to be most effective.
Thundr keeps you safe through platform moderation, community reporting, user controls, and enforcement of its rules.
AI-assisted Safety Moderation Systems
Thundr uses AI-assisted moderation to help identify content and behavior that may violate our Community Guidelines.
These systems may be used to detect or flag activity involving:
- Nudity or sexual content
- Harassment or threatening behavior
- Hate speech
- Spam or scams
- Suspicious or automated activity
- Underaged users
- Other prohibited conduct
Automated systems can help identify patterns and respond quickly, but they are not perfect. Some prohibited activity may require additional review or may only become visible after a person submits a report.
Human Review by our Dedicated Support Team
Reports and moderation activity may be reviewed by members of Thundr’s moderation team.
Human review helps provide context that automated systems may not fully understand. Depending on the circumstances, Thundr may review reported behavior, account activity, or other available information to determine whether the platform’s rules were violated.
You can also send us a support ticket to support[at]thundr.com. We will carefully review your request and get back to you as soon as possible.
User Reports
Our community plays an important role in helping Thundr identify behavior that may not have been detected automatically.
When you report a conversation or person, you provide information that may help the moderation team:
- Review a specific incident
- Identify repeat violations
- Detect broader patterns of abuse
- Take action against accounts that violate platform rules
- Improve moderation systems over time
A report does not always mean that an account will be removed. Each report may be reviewed according to the available information and applicable policies.
Spam and Abuse Prevention
Thundr uses technical safeguards to detect spam, bots, scams, account abuse, and attempts to misuse the platform.
These safeguards consider signals such as unusual account activity, repeated violations, suspicious behavior, or reports from other people. We strive to get ahead of negative behavior before it becomes a serious issue.
Enforcement
When Thundr determines that an account or user has violated its rules, enforcement may include:
- Warnings
- Content or feature restrictions
- Temporary suspensions
- Permanent account removal
- Other actions appropriate to the violation
- Cooperation with law enforcement
The action taken may depend on the severity of the behavior, the available evidence, and whether the user has a history of previous violations.
Thundr may take immediate action in cases involving serious safety risks or illegal activity. We partner with the National Center for Missing and Exploited Children and follow strict protocols for matters relating to minors. If you have any information about possible sexual exploitation or other illegal activity on Thundr, please report this activity to abuse[at]thundr.com or fill out this complaint form.
Please visit our legal page for more information on this matter.
Stay in Control of Every Conversation
Don’t feel blown away by a conversation? You are never required to remain in a chat that feels uncomfortable, inappropriate, or dull.
Thundr provides controls that allow you to leave a chat and take additional action when needed.
When to Skip
You don’t need to weather the storm. Skip when the conversation is not a good match.
You may choose to skip because:
- You do not share the same interests
- The conversation feels awkward
- The other person is not engaging
- You would rather talk to someone else
- You simply do not want to continue
Not every unsuccessful conversation is a safety issue. Skipping allows both people to move on without forcing a flawed match.
You do not need to explain why you are leaving if the vibes aren’t right.
When to Report
Report a user when their behavior may violate Thundr’s Community Guidelines and create a risk to other members of the community.
Reasons to submit a report may include:
- Nudity or sexual behavior
- Harassment
- Threats
- Hate speech
- Spam
- Scams
- Bots
- Impersonation
- Suspected underage use
- Attempts to exploit or blackmail another person
- Harmful or illegal content
- Repeated violations of another user's boundaries
When something feels unsafe, report the person and leave the conversation.
What Happens After You Submit a Report?
When you report someone, Thundr may review the report alongside other available moderation data and account information.
The review process may include:
- Receiving the report and its selected reason
- Reviewing the available information connected to the interaction
- Checking for previous reports or related patterns
- Determining whether the behavior violates Thundr’s rules
- Applying appropriate enforcement when a violation is confirmed
Possible outcomes may include: no action, a warning, account restrictions, suspension, or permanent removal.
Thundr may not be able to provide detailed information about every moderation decision. This helps protect user privacy and prevents disclosure of information that could be used to avoid future enforcement.
Submitting a false or intentionally misleading report violates Thundr’s rules and can result in action against you.
Protect Your Personal Information
While the internet carries plenty of risk, there is no need to feel gloomy. You control how much another person learns about you.
Do not assume that someone is trustworthy simply based on the atmosphere. Even if a conversation feels friendly or the person appears genuine on camera, don’t be too hasty to share private info.
Information You Should Keep Private
Avoid sharing:
- Your home address
- Your exact current location
- Your workplace or school
- Your daily schedule
- Passwords
- Account recovery information
- Verification or authentication codes
- Banking or payment details
- Government-issued identification
- Private documents
- Information that could be used to answer security questions
Once small details are combined, it can reveal more than you intended.
For example, sharing your neighborhood, employer, and typical work schedule may reveal more about your identity and location than you intended.
Review Your Camera Background
Before starting a video chat, look at what is visible behind you.
Your background may reveal:
- Mail containing your name or address
- School or workplace logos
- Street signs or recognizable locations
- Family photographs
- Personal documents
- Computer screens
- Vehicle registration information
- Other identifying details
Use a neutral background when possible and remove anything you would not want a stranger to see.
Be Careful When Sharing Social Media
Someone may ask to continue the conversation on another website or app. You do not have to agree.
Before sharing a social account, consider whether it reveals:
- Your full name
- Your location
- Your family or close friends
- Your employer
- Places you frequently visit
- Your personal history
- Your broader social network
Take time to build trust before giving someone access to more of your identity. You’ll know when the time is right.
Avoid Suspicious Links and Downloads
Do not open unfamiliar links or download files sent by someone you have just met.
They may be used for:
- Phishing
- Malware
- Account theft
- Payment scams
- Tracking
- Collecting personal information
- Redirecting you to unsafe content
Be especially cautious when someone asks you to:
- Sign in through an unfamiliar website
- Enter a verification code
- Download an application
- Send money
- Purchase gift cards
- Transfer cryptocurrency
- Share banking information
- “Verify” your age or identity through an unknown service
End and report the conversation when someone attempts to pressure you into one of these actions.
Assume Conversations May Be Recorded
Treat every online video or text conversation as something the other participant may be able to save, record, screenshot, or share. Do not show, type, or say anything that could seriously harm you if it became public.
Thundr cannot control recording tools, screenshots, or external devices used by another person.
Common Random Chat Warning Signs
Leave the chat or report a user when you notice behavior such as:
- Asking for money or gift cards
- Requesting passwords or verification codes
- Pressuring you to leave Thundr immediately
- Sending suspicious links
- Asking for private images
- Threatening to expose or embarrass you
- Claiming to have recorded you as leverage
- Asking invasive questions about your location
- Refusing to respect boundaries
- Displaying sexual or violent content
- Appearing to be under 18
- Claiming to represent Thundr and requesting account credentials
- Using prerecorded, looped, or misleading video
- Repeating the same scripted message
- Promoting an investment, prize, giveaway, or payment opportunity
A person does not need to display every warning sign to be dangerous. Trust your judgment, report the person if necessary and leave when the conversation goes south.
Scams, Blackmail, and Extortion
Never send money or provide account access to someone you met through random chat.
Bad intentioned people may attempt to build trust before asking for money, personal information, private content, or access to another account.
Others may threaten to release an image, video, or conversation unless you pay them. This is a form of bfaqslackmail or extortion and is prohibited on Thundr.
If someone threatens you:
- End the conversation
- Do not pay them
- Do not provide more content or information
- Block and report the account
- Save relevant details only when it is safe to do so
- Contact the appropriate local authorities or support resources when necessary
Paying the person does not guarantee that the threats will stop and may encourage the behavior to continue.
Who Is Thundr Intended For?
Thundr is intended for adults aged 18 and older.
The platform is designed for adults who want to:
- Meet new people
- Have casual one-on-one conversations
- Talk about shared interests
- Make online friends
- Connect through video or text
- Learn about other cultures and perspectives
- Practice conversation or language skills
Thundr is not intended for:
- Minors
- Sexual exploitation
- Harassment
- Threats
- Hate speech
- Scams
- Blackmail
- Spam
- Illegal activity
- Non-consensual sexual behavior
- Any conduct prohibited by the Community Guidelines
If you believe someone you are chatting with may be under 18, submit a report and end the conversation.
Safety Limitations
Moderation can reduce harmful activity, but no automated or human moderation system can identify every violation before you encounter it.
Thundr’s detection system works well, but AI can make mistakes. Harmful content may appear before it can be reviewed or removed. Offenders may also attempt to disguise their identities or evade safeguards.
For these reasons, the community should always:
- Protect personal information
- Remain cautious with new contacts
- Avoid suspicious links and downloads
- Leave conversations that feel unsafe
- Report behavior that may violate the rules
Safety is a shared responsibility, but responsibility for abusive behavior always belongs to the person committing it. Help us keep Thundr safe for everyone.
Safety Information and Resources for Australian Users
Thundr is committed to promoting a safe online environment for our community.
This Safety Guide provides information about online safety in Australia, the role and functions of the eSafety Commissioner, and how users can report harmful content or make complaints.
The following information is provided to assist Australian users and to support compliance with the Online Safety Act 2021 (Cth) and the Relevant Electronic Services Industry Standard.
Australian users can access:
- Safety information and resources for Australian users
- Information about the eSafety Commissioner
- Information about reporting harmful online content
- Thundr’s complaints process
Safety Information and Resources for Australian Users
Australian users can access online safety guidance and resources through the Office of the eSafety Commissioner.
Complaints
Australian users can submit a complaint to Thundr regarding applicable online safety concerns, harmful content, or Thundr’s handling of a report.
Information about when and how users may make a complaint directly to the eSafety Commissioner should also be made available through the applicable Australian safety resources.
Relevant Electronic Services Industry Standard
More information about the Relevant Electronic Services Industry Standard can be found through the Australian eSafety Commissioner:
Help Keep Thundr Safer
Here is today’s safety forecast: a safer community depends on clear rules, effective moderation, and people who take action when something is wrong.
Protect your personal information. Respect the boundaries of others. Leave interactions that make you uncomfortable. Report behavior that may put other people at risk.
When in doubt, end the conversation and focus on vibing with beautiful people. Thundr should be a safe space for all.