Thundr Random Video Chat Help
&
Customer Support
Thundr takes pride as the most user-friendly app and website to meet strangers online. We offer dedicated human support teams that are ready to help you get back to matching with new people. Whether you have a question about your account, have a safety concern, or need technical support, we forecast positive vibes in your future. Our customer support team will help you get back to chatting in no time.
Email us: support[at]thundr.com
How Can We Help?
While we hope that you are having a blast on Thundr, you may have some questions. We want to make the experience as seamless as possible. Our support team can help with account recovery, login problems, Google or Apple sign-in issues, technical troubleshooting, reporting users, bans and appeals, purchases, general questions about using Thundr, and more.
Browse the topics below and contact our support team if you require assistance.
Account Support
Safety & Reporting
Technical Support
Purchases & Coins
Quick Links
Looking for another resource? Check out the links below to learn about Thundr, the best place to chat with strangers.
Before You Contact Support
While we are ready to assist you, ensure that you have tried these quick tips first. Often what seems like a big issue can be resolved with a quick fix on your end.
A simple checklist:
- 1
Update your browser or app
- 2
Allow camera and micrphone permissions
- 3
Disable VPN or browser extensions if they may interfere
- 4
Check your internet connection
- 5
Review our Support FAQs below for common questions
Frequently Asked Questions
How do I contact Thundr Support?
You can get a hold of us a few ways. Please send us an email to support[at]thundr.com or ask us a question on our Discord. If your question or request is personal, then email is your best option. If your question can answer the same questions the community has, then we encourage you to ask on our Discord.
Why was my account banned?
Your account may have been banned due to other users reporting your account, our AI-detection moderation system or through human review by our team. You are subject to being banned if you break our rules. If you believe your ban was made in error, see below.
Can I appeal a ban?
Yes. While our system works effectively to remove prohibited content from Thundr, mistakes can happen. Please contact us and provide any evidence supporting why your ban should be lifted.
How do I report another user?
Thundr empowers its users to report prohibited behavior when chatting with strangers. Please note that reporting others for a reason that is not outlined in our Rules and Terms of Service is a violation of our policies; disciplinary action may result in a ban of your account.
Why isn't my camera working?
To use our random video chat, you will need an operational camera. Check your system's video settings to make sure the correct camera is selected, connected, and not blocked by a privacy cover or turned off. If you accidentally denied camera access, review your browser permissions to update settings. If you are still experiencing cam issues, consider trying our random text chat to meet others.
My microphone isn't working?
A microphone is important to converse with beautiful people on Thundr. Check your computer's sound settings to ensure the correct microphone is selected as your audio input, whether it's your device's built-in microphone or an external microphone connected through your headphones. If you are unable to talk to others but don’t want to wait for a fix, try our text chat instead.
How do I delete my account?
You can request to delete your account and data in your account settings. Keep in mind that you will forfeit your coin balance once you request deletion. You have 30 days to log back in and restore your account before it is permanently deleted.
I didn't receive my coins.
Once you have purchased your coins, you should receive them shortly afterwards. Wait a few minutes and refresh your page. If you still don’t see them, double check that your payment went through on your banking account. If the charge did go through but you don’t have your coins, let us know.
Can I change my sign-in method?
Once you have used your Google account, Apple account or email address as a sign-in method, it is permanently attached to your account. It cannot be changed without assistance. If you need to make a change, please contact our support team.
How long does support take to respond?
We value the importance of answering your questions and fixing any issues you may have. Our support team works on tickets in the order that they are received. We will get back to you as soon as possible.
Where can I find answers to general questions?
Looking for answers to questions beyond support? Visit our complete FAQ for more information.
We're Here to Help
Our goal is to make every video or text conversation with strangers on Thundr safe, enjoyable, and easy to access. If you can't find the answer you're looking for, our support team is ready to help you get back to meeting new people.
Email us: support[at]thundr.com